The CRM consulting firm aims to deliver its expertise to a new market
makepositive, a Salesforce consulting firm and part of Sabio Group, will now offer its Salesforce capabilities services in Spain.
The firm will be joining a small group of technology vendors serving the Spanish market with CX and CRM solutions.
Santiago Martinez, Country Manager for Sabio Spain, said: “The combination of our CX expertise and our specialism in Salesforce Service Cloud – together with our track record in Conversational AI, Workforce Engagement Management (WEM) and Speech Analytics technologies – makes us an ideal partner for Spanish companies looking to transform their customer journeys.”
“By extending our capabilities in Spain via ‘makepositive’, it means we are now among a leading group of Salesforce-trusted firms that can combine Salesforce Service Cloud Voice with an extensive portfolio of telephony providers, Workforce Engagement and CX tools to deliver a transformative experience for our current and future customers.”
With this expansion, makepositive will position itself among the leading Spanish CRM specialists, specifically focused on Salesforce’s Service Cloud offering.
This news follows Sabio’s commitment to Salesforce, following the acquisition of makepositive in 2021. Sabio has been consistently working on strengthening its presence in Spain through new appointments and the acquisition of voicebot specialist Fonetic.