Latest Automation News

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The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

CRM

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

CRM

Zendesk Continues to Experiment with New Pricing Strategies

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Five9 to Launch ‘New Paradigm’ AI Agents Next Week

CRM

The Big Zoho-NVIDIA Announcement: A Closer Look

CRM

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown

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Biden’s “Time Is Money” Initiative: What Does It Mean for the CX Industry?

CRM

Microsoft Is Phasing Out Its Customer Service Hub (CSH) App

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The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

CRM

Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics

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The Latest BIG News from Cisco, Salesforce, NICE & Genesys

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Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”

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WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center

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2025 Will Be the Year of AI Agents & Sector-Specific Innovation

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Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX

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NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey