Home → Automation
Workforce Engagement Management
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
Customer Analytics & Intelligence
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Contact Center & Omnichannel
Big CX News from Verint, Accenture, Google & Avaya
Google Is Building AI Mode Agents to Automate Customer Support Tasks
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
CRM & Customer Data Management
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Why Voice Automation Is Finally Ready to Resolve, Not Just Redirect
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation
Empathy, AI and the Contact Center Conundrum
Five9 CEO to Retire, Seeks an AI Innovator as His Replacement
