Home → Autonomous Agents
Contact Center & Omnichannel
Microsoft Boosts Contact Center Reliability with a New Desktop App
CRM & Customer Data Management
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
Customer Analytics & Intelligence
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
Event News
The CX Awards 2025 Winners Announcement
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
What Is ServiceNow University? An Introductory Guide
Customer Engagement Platforms
Global Happiness Is Down, Customer Happiness Is Up: So What?
Generative AI in the Contact Center: What’s New in 2025?
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Big CX News from NiCE, Genesys, Salesforce, & Gartner
