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CRM & Customer Data Management
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Contact Center & Omnichannel
Big CX News from Salesforce, Zoho, NICE, & Dialpad
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
Why Agentic AI Isn’t Always the Answer
Uncategorized
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Sprinklr Shares Its Vision for the Autonomous Contact Center
ServiceNow Knowledge 2025: All 11 Major Announcements
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
Customer Analytics & Intelligence
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
