Home → Autonomous Agents
Contact Center & Omnichannel
Faster Innovation Demands Smarter Contact Centers
Microsoft Aims to Elevate Customer Service With HD Voice Features
Most Organizations Lack Effective Risk Controls For AI
CRM & Customer Data Management
Dreamforce 2025: What Might Salesforce Unveil?
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Event News
Zoomtopia 2025: The Top 10 Announcements
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
