Home → Autonomous Agents
Contact Center & Omnichannel
Faster Innovation Demands Smarter Contact Centers
Microsoft Aims to Elevate Customer Service With HD Voice Features
Most Organizations Lack Effective Risk Controls For AI
CRM & Customer Data Management
Dreamforce 2025: What Might Salesforce Unveil?
Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Event News
Zoomtopia 2025: The Top 10 Announcements
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Workforce Engagement Management
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
