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Conversational AI
89% of Tech Executives Plan to Increase Digital CX Spending
Customer Data Platform
Zoom IQ for Sales: What You Need to Know
Genesys Unveils a New Customer Journey Analytics Solution
How to Measure Customer Lifetime Value (CLV)
CRM
Most Innovative CRM Vendors to Watch in 2022
Domo Beats Microsoft and Salesforce to Top Respected BI Vendor List
Verint Teams Up with Intelligent Voice on Compliance Oversight
96% of CX Leaders Are Expanding Their Customer Data Strategies
How Will the Latest Microsoft Innovations Enhance CX?
6 Leading Customer Data Platforms for 2022
IBM Cognos Analytics: A Leading BI Solution
Loyalty Management
Twilio Prepares to Launch Its Engage Solution
Contact Center
Want to Move on from Security Questions? Here’s How
The Top 10 Customer Data Analytics Tools in 2022
Accenture Acquires Ergo
11 Quick-Fire Ideas to Enhance Customer Experience
