Home → Big Data
CRM & Customer Data Management
Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack
Customer Analytics & Intelligence
Transitioning to a Dynamic Data Hub: The Future of CX
Twilio Sued for Allegedly Collecting Customer Data Without Consent
Contact Center & Omnichannel
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Contact Center: How Being Data-Driven Can Boost Performance
Twilio Bags Seven-Figure Segment Deal with IBM
Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Building a CX Program from the Ground Up: Insights from a Head of Client Experience
Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos
Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches
CX TV
Optimizing Patient Outcomes Through CX Data Analysis w/ Arkansas Foundation for Medical Care
Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
