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Customer Data Platform
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
CRM
Building a CX Program from the Ground Up: Insights from a Head of Client Experience
Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos
Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches
CX TV
Optimizing Patient Outcomes Through CX Data Analysis w/ Arkansas Foundation for Medical Care
Contact Center
Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
HubSpot Announces Sensitive Data Tools for Smart CRM Users
AWS Adds an Analytics Data Lake to Amazon Connect, Provides a Single Source for All Contact Center Data
Salesforce Discusses Its M&A Framework Following the Informatica Fallout
Salesforce Boosts Service Cloud Digital Engagement with Data-Harnessing Capabilities
“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer
Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements
Twilio Races Toward Profitability, But Revenue Growth Is a Concern
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations
Salesforce Backs Out of Informatica Deal, Reports
