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Contact Centers! Are You Ignoring the Elephant In the Room?
Contact Center & Omnichannel
Avaya Presents a Virtual Operations Manager for Contact Centers
QA: The Contact Center Leader’s Guide to Quality Assurance
Customer Analytics & Intelligence
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024
MiaRec AI Prompt Designer: Revolutionizing AI Prompt Customization and Testing
CRM & Customer Data Management
Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations
Optimizing Patient Outcomes Through CX Data Analysis w/ Arkansas Foundation for Medical Care
SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings
Afiniti Unveils New AI-Powered Avaya Integration
Uncategorized
Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul
Workforce Engagement Management
Slack Sales Elevate Transforms Team Performance
The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
How LLMs and AI Will Change the Contact Center Landscape
