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CX TV
Optimizing Patient Outcomes Through CX Data Analysis w/ Arkansas Foundation for Medical Care
Contact Center
SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings
Customer Data Platform
Afiniti Unveils New AI-Powered Avaya Integration
Voice of the Customer
Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul
Workforce Engagement Management
Slack Sales Elevate Transforms Team Performance
The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
How LLMs and AI Will Change the Contact Center Landscape
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
evaluagent Launches a New Platform for More Prescriptive Contact Center Quality Assurance
Zendesk Acquires Klaus, Creates a Comprehensive WEM Portfolio
The 5 Hottest Immersive CX Trends to Watch in 2024
Salesforce Launches Analytics App ‘Service Intelligence’
CRM
HubSpot, TikTok Team Up for CRM Leads on Social Media
Qualtrics Rivals SurveyMonkey and Typeform with New ‘Delighted Surveys’
Qualtrics and WorkJam Partner on Frontline Insights Solution
