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Contact Center
How LLMs and AI Will Change the Contact Center Landscape
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
evaluagent Launches a New Platform for More Prescriptive Contact Center Quality Assurance
Zendesk Acquires Klaus, Creates a Comprehensive WEM Portfolio
The 5 Hottest Immersive CX Trends to Watch in 2024
Customer Data Platform
Salesforce Launches Analytics App ‘Service Intelligence’
CRM
HubSpot, TikTok Team Up for CRM Leads on Social Media
Voice of the Customer
Qualtrics Rivals SurveyMonkey and Typeform with New ‘Delighted Surveys’
Qualtrics and WorkJam Partner on Frontline Insights Solution
Loyalty Management
Demonstrate Value and Keep Winning Customers
CX TV
Assessing the 2023 Gartner Magic Quadrant for CPaaS
Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA
New Microsoft Dynamics 365 Customer Insights Is Generally Available
Customer Experience Analytics: The Benefits and Opportunities
NovelVox Launches Case Management Solution for Cisco, AWS, Avaya, NICE, and More
Verint and Five9 Research Uncovers Contact Center Inefficiencies and Opportunities
