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Microsoft Teams Introduces a Live Chat Widget for Customer Service
What Does a Hyper-Personalized Contact Center Experience Look Like?
Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025
CRM
Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back
Microsoft’s Big Contact Center Push? 2025 Seems Set to Be the Year
Which Are the Leading “Intelligent Contact Center” Providers? Aragon Research Gives Its Take
Barak Eilam Officially Steps Down as NICE CEO, Scott Russell Takes Over
10 CCaaS Providers to Watch Out for in 2025
5 Funny Contact Center Stories We Found on Reddit
15 Customer Experience Technology Predictions for 2025
AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys
Introducing Contact Center Talk with Justin Robbins
Redefining Customer Experience in a Digital Age
ServiceNow Is Co-Innovating With CCaaS Leaders: Why?
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
Enghouse Acquires Aculab, Boosts Its CPaaS Capabilities
