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Contact Center
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
The Latest BIG News from Cisco, Salesforce, NICE & Genesys
‘Reimaging CX’ – How AI is Changing the Game for Cisco
Conversational AI
Forrester Report Predicts GenAI Will “Displace 100,000” Agents
Event News
Customer Contact Week Nashville: 5 Lessons from Day One
Avaya at Gitex 2024: Key Takeaways
Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”
WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco
WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center
2025 Will Be the Year of AI Agents & Sector-Specific Innovation
Genesys Is Going Public, Is AI the Key?
Avaya and Partners Bring the Benefits of AI to Diverse Organizations
Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX
NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey
CCaaS Platforms: Must-Have Features, Trends, & Providers
CRM
Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?
