Home → CCaaS
Contact Center & Omnichannel
Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape
Accenture Claims “Customer Service Is on the Brink”
Customer Analytics & Intelligence
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”
“$130MN Per Quarter In Interest Rates Alone”: Analyzing Mitel’s Plunge Into Bankruptcy
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Your First Steps with Agentic AI in Customer Service
NICE Enlighten AI: Features, Benefits, & Pricing
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
Kore.ai Announces a ‘Three Pronged’ Agent Platform, Unifies Its Agentic AI Portfolio
Genesys Brings New AI Solutions to Contact Center Supervisors
AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
Cisco Announces a Slew of AI Innovations for Its Webex Contact Center
NICE Unveils an “Industry-First” Orchestration Solution for Customer Service
NICE Mpower: What’s Included, & How Much Does It Cost?
