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Event News
Cavell Summit Europe Returns with a CX Twist
20 Customer Experience Events to Attend in 2025
Contact Center & Omnichannel
Avaya’s 200 Seat Requirement: A New Opportunity for the Market?
Agentic AI Key to Strong NICE Quarter
Zoom Secures Its Largest-Ever Contact Center Deal
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)
CX TV
The Latest on Avaya Trimming Its Customer Base & Google’s Bot That Calls Customer Service for You
The Choice is Yours: Google & Salesforce Team up on AI Agents
Condor Chooses Talkdesk to Unify its Customer Experience
Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Genesys and Mitel Join Forces to Support Hybrid Contact Centers
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Five9 Confirms Global Availability on the Google Cloud Marketplace
Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI
