Home → CCaaS
Contact Center & Omnichannel
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
CallTower Expands Global Communications with Inoria Partnership
Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation
Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration
Five9 Strikes Major Partnerships with CallTower & Intradiem
Only 5% of Leaders ‘Love’ Their Current Contact Center Technology
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
Another New CCaaS Entrant! Oracle-Backed Ishan Technologies Enters the Space
Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service
New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities
The Role of Acoustic Technology in the Modern Contact Center
Event News
CX Today Relaunches Its CX All-Stars Programs
Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service
Customer Analytics & Intelligence
Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working
Microsoft to Shutdown Its Dynamics 365 Unified Service Desk (USD)
5 Expert Contact Center Predictions for the New Year
