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Contact Center
NICE CXone vs. Genesys Cloud: The Ultimate CCaaS Battle
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
Content Guru Receives FedRAMP High Authorization, Becomes First Full-Stack CCaaS To Do So
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?
The Ultimate CX Guide: Transforming Customer Experience Through People, Process, and Technology
Let’s Talk Metrics – What Are the Top Customer Experience KPIs?
Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”
Big CX News from Zendesk, Genesys, Microsoft & Accenture
Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers
Big CX Update: Miratech
Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape
Accenture Claims “Customer Service Is on the Brink”
Conversational AI
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”
“$130MN Per Quarter In Interest Rates Alone”: Analyzing Mitel’s Plunge Into Bankruptcy
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
