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Workforce Engagement Management
Sense Releases a New Talent Matching Solution
Contact Center
BIG CX NEWS from Google, Cresta, and Twilio
Five9 and TD SYNNEX: Partners are Less Hesitant About the Cloud
Qualtrics Unveils Employee Safety and Well-Being Solutions
Twilio Launches New Cloud Contact Centre API
Alight Releases a New Employee Experience Platform
Forethought Integrates with Zendesk
CRM
HubSpot Expands Global Footprint into Canada
BIG CX NEWS from Google, Avaya, and Zoom
Playvox Partners with SoFi to Boost Customer Service Efficiency
UJET Reveals ‘Industry-First’ Cloud to Cloud Failover Solution
Dubber Launches Cloud PCI Compliance Solution
Conversational AI
Veritone Adds New Features to its Synthetic Voice Solution
Conversational AI Recruiting Platform Emi Raises $11M
SugarCRM Launches SugarOutfitters Software Marketplace
HubSpot Invests in Aircall