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Contact Center & Omnichannel
BIG CX NEWS from Genesys, Avaya, and Amazon
Workforce Engagement Management
Sense Releases a New Talent Matching Solution
BIG CX NEWS from Google, Cresta, and Twilio
Five9 and TD SYNNEX: Partners are Less Hesitant About the Cloud
Qualtrics Unveils Employee Safety and Well-Being Solutions
Twilio Launches New Cloud Contact Centre API
Alight Releases a New Employee Experience Platform
Forethought Integrates with Zendesk
CRM & Customer Data Management
HubSpot Expands Global Footprint into Canada
BIG CX NEWS from Google, Avaya, and Zoom
Playvox Partners with SoFi to Boost Customer Service Efficiency
UJET Reveals ‘Industry-First’ Cloud to Cloud Failover Solution
Dubber Launches Cloud PCI Compliance Solution
Customer Analytics & Intelligence
Veritone Adds New Features to its Synthetic Voice Solution
Conversational AI Recruiting Platform Emi Raises $11M
SugarCRM Launches SugarOutfitters Software Marketplace
