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Customer Data Platform
Veritone Partners with Snowflake on Unstructured Data Transformation
Contact Center
Posh Technologies Raises $27.5M in Series A Round
New Funding Round Values Dialpad at $2.2B
Video AI Startup Synthesia Raises $50M
Quiq Integrates with Microsoft to Boost Digital Messaging
CRM
Pipedrive Integrates with Zendesk to Support Sales Workflow
Workforce Engagement Management
Talent Engagement Platform Sense Nabs $50M in Series D Round
Glia Integrates with Clinc’s Virtual Banking Assistant
Pega Introduces New Customer Decision Hub Feature
Five9 Launches New Synthetic Voice Capability
AnyClip Launches Zoom Connector App
Dataiku Announces New AI Governance and Oversight Features
BIG CX NEWS from 8×8, RingCentral, and Genesys
Qlik Releases New Integrations for AWS
Invoca Launches New Certification Programme
Sabio Named Genesys’ Partner of the Year