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Contact Center & Omnichannel
Are You Developing Customer Loyalty? 20 Strategies for Long-Term Success
Zendesk Report Predicts the End of Customer Wait Times
Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience
CRM & Customer Data Management
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
The Future of CCaaS Platforms: 5 Expert Takes
Uncategorized
The Power of Feedback Collection in Shaping Exceptional Customer Experiences
Auto Trader: Lessons in Integrating a New CCaaS Platform
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
UK Government Proposes Double Compensation for Poor CX
Channel Shift and Digital Transformation: Embracing True Omni-channel Customer Service
Puzzel Boosts AI Capabilities with SupWiz Acquisition
UK Council Cuts Contact Center Opening Times, Sees CSAT Surge
Customer Analytics & Intelligence
Kore.ai Announces a Conversational AI Platform for the Midmarket
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
