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Reviews
Zoho Desk Review: Omni-Channel Service
Contact Center
Walmart Trials Chatbot Shopping Via Text
Genesys Multicloud CX Review: Flexible CX With AI-Powered Bots
Contact Center Reviews
Content Guru Storm Machine Agent Review: Image Recognition
Cyara: The Benefits of Automated Testing
Content Guru: Transformative AI in the Contact Centre
Plivo Launches New CCaaS to Deliver Omni-Channel Customer Service
Landmark Credit Union Partners with Clinc
Simplr: Brands Unprepared for Holiday Customer Service
Customer Data Platform
Speech and Text Analytics: CX Today Expert Round Table
Haptik Launches Contact Centre AI Agent Assist Offering
CRM Reviews
Salesforce Customer 360 Vs Oracle CRM: Digital Assistance & Analytics
Leena AI Raises $30mn for Employee Experience Platform
ActiveCampaign Experience Automation (CXA) Platform Review: Machine Learning
Conversational AI
Symbl.ai: Explaining Conversation Intelligence
Voice of the Customer
Which? Study: Customers Prefer to Speak Directly to Staff
