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Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
AI & Automation in CX
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
Why ‘Good Enough’ Generative AI Isn’t Good Enough for Enterprise CX
A 2025 Review: The 5 Trends Every Head of CX Needs To Know
Contact Center & Omnichannel
25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Security, Privacy & Compliance
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys
The Gen AI Reality Check Hitting Contact Centers Hard
Stop Wasting Money on Empty AI: Build Value That Lasts
IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality
