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Contact Center
Clickatell Launches Automated Chat Desk Designer
Voice of the Customer
Top Customer Feedback Technologies You Need to Improve CX
Clickatell Launches Combined Chat Desk to Transform CX
Genesys Launches Next Chapter in Customer Engagement
How to Keep Customers Happy with Chatbots
Unsung Heroes: Attended Automation Enables Service Agents
Text Analytics
How Text Analytics Help Contact Centres
Scale Support Efforts Through Foreign Language Chat
Customer Data Platform
How Speech Analytics Offers Support To Live Agents
Intercom Study Finds Messenger-Based Support Preference
How AI Developments are Leading to Better Chatbots
LiveVox Bot Seamlessly Connects Customer Journeys
Zammo Conversational AI Launches on Microsoft Azure
Hyro Raises $10.5mn Conversational AI Funding Round
Helpdesk: Eliminate Issues with Speed and Improve CX
Mitel: We’re More Partner Aligned
