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Conversational AI
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways
Contact Center
Big CX News from NICE,Genesys, Avaya & Vonage
Big CX News from Avaya, Sprinklr, Genesys, and Google
ServiceNow Teases GenAI-Powered Customer Service Avatars
1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte
RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform
CRM
Salesforce Releases Unified Knowledge Solution – Promises Personalization
Contact Center AI: A Reality Check
Conversational AI vs Generative AI: Which is Best for CX?
AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head
Why Aren’t Customer Service Teams Ready for Machine Customers?
6 Contact Center AI Truths They Don’t Want You to Know
Faster, Smarter, Better: 8 Contact Center Efficiency Boosters
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations
