Latest Chatbots News

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Corporate Business Meeting in Virtual Reality Office. Real Female Manager Standing Next to Two Avatars of Colleagues, and a Hologram of Another Specialist.

Contact Center

ServiceNow Teases GenAI-Powered Customer Service Avatars

Call center with futuristic design with human AI assisted employees, showcasing the next generation of customer service. Generative AI.

Contact Center

1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte

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Contact Center

RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform

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CRM

Salesforce Releases Unified Knowledge Solution – Promises Personalization

Contact Center AI A Reality Check - CX Today News

Contact Center

Contact Center AI: A Reality Check

Conversational AI vs Generative AI Which is Best for CX - CX Today News

Contact Center

Conversational AI vs Generative AI: Which is Best for CX?

Abandoned Office Space: Deserted Cubicles, Silent Phones, and Faded Post Notes, Anticipating the Next Workday

Contact Center

AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head

Why Aren’t Customer Service Teams Ready for Machine Customers?

Contact Center

Why Aren’t Customer Service Teams Ready for Machine Customers?

6 Contact Center AI Truths They Don't Want You to Know - CX Today News

Contact Center

6 Contact Center AI Truths They Don’t Want You to Know

Faster, Smarter, Better 8 Contact Center Efficiency Boosters - CX Today News

Contact Center

Faster, Smarter, Better: 8 Contact Center Efficiency Boosters

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Contact Center

Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”

Paradigm shift technology to new business level, control or shifting speed for company growth, transformation and disruption concept, businessman team

Conversational AI

Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations

Futuristic Robot Pilot in Cockpit Overseeing Automated Flight Controls

Contact Center

Intercom Launches Fin AI Copilot – Promises Efficiency Gains

the robot's hand touches the human hand on a black background. the concept of helping artificial intelligence to people. development of AI technologies and robotics.

Contact Center

Gartner Warns Against Using AI to Replace Human Agents

Klarna's Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours - CX Today News

CX TV

Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?

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Contact Center

Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys

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