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Customer Analytics & Intelligence
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
Contact Center & Omnichannel
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Contact Center: What is an AI-Powered Bot?
10 Bad Customer Service Examples, and What You Can Learn from Them
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
The UK Government is Experimenting with GenAI Chatbots
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
CRM & Customer Data Management
Salesforce Teases a New “Agentforce Platform” for Customer Support
Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature
Target Announces “Transformative” GenAI Chatbot for Team Members
Verint Scores $13 Million Deal with Fortune 25 Brand
Verint Raises Guidance as Customers Consume More Bots
The Biggest CRM Trends to Watch in 2024 and Beyond
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways
