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Contact Center
Gartner: 20 Percent of Contact Center Traffic Will Come from Machine Customers by 2026
Big CX News from Salesforce, Five9, NICE, and Medallia
NICE Secures Multiple $10MN+ CCaaS Megadeals
Five9 Launches Its First ChatGPT-Powered Contact Center Offerings
Warning to Contact Centers: Be Wary of Bolt-On Channels!
CX TV
The Latest BIG News: Avaya’s Bankrupcy, Activist Investors at Salesforce, and Zoho In UCaaS
Conversational AI
What Is Speech Analytics Technology?
With Contact Center AI, Slow and Steady Wins the Race
A ChatGPT-Powered Voicebot Demo and Conversation with the Microsoft Engineer
Analyzing the Conversational AI Landscape with Bradley Metrock
Customer Data Platform
Big CX News from Google, Avaya, and Microsoft
Text Analytics
The Latest on ChatGPT and Its Potential In the Contact Center
Google Takes on ChatGPT With “Bard” – Here’s Why It’s Great News for CX
Why Have AWS and Genesys Teamed Up on CCaaS?
CRM
NICE Integrates ChatGPT Generative Modelling into CXone Expert
The Latest BIG News from Avaya, AWS, and ChatGPT
