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AI & Automation in CX
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
Contact Center & Omnichannel
The Customer Journey Black Hole: How a Unified Strategy & Platform Illuminates the Unseen
NiCE Integrates Functions in New Global Customer Operations Division
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
Event News
Contact Center Expo UK 2025 – What to Expect
CX TV
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
CRM & Customer Data Management
Oracle Appoints Two New co-CEOs: So What?
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Customer Analytics & Intelligence
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
