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CRM
15 Customer Experience Technology Predictions for 2025
Contact Center
Enghouse Acquires Aculab, Boosts Its CPaaS Capabilities
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
Cisco Enjoys a 75 Percent Surge In CCaaS Seats, Shares Plans for the Webex Contact Center
RCS in Customer Service Is More Than an Upgrade on SMS. It’s a New Opportunity
Customer Data Platform
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps
Twilio Announces the Global Availability of Branded RCS Messaging
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
Telcos Are Buying Up CPaaS Platform Providers: Why?
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
Senior Figures Leave Webex Amidst Cisco’s Layoffs & Collaborations Squeeze
Twilio Bags Seven-Figure Segment Deal with IBM
Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk
Vonage Boosts Voice Platform with AI-Powered SIP Capabilities
