Home → CPaaS
Contact Center & Omnichannel
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Customer Analytics & Intelligence
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Cisco Confirms Two $1BN+ Megadeals, Including Webex
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown
What is a Customer Data Platform: The Ultimate CDP Software Guide
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
What Is CPaaS? A Definition, Use Cases, and Top Providers
Gartner Drops the Term “CXaaS” After Industry Pushback
The Top CPaaS Vendors for Enterprise CX: Architecting Intelligent Customer Journeys
Customer Engagement Platforms
Top Loyalty Management Software Vendors Improving Retention in 2025
AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines
Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP
What’s New In CPaaS? Trends, Capabilities, & What’s Coming
The 8×8 Analyst Summit 2025: 5 Top Takeaways
CPaaS vs. CCaaS vs. UCaaS: How Do They Differ?
