Latest CRM News

Latest News

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

Contact Center

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

Exploring the Next Big Trends in CX

CX TV

Exploring the Next Big Trends in CX

Zoho CEO on the Freshworks Layoffs: “This Is Naked Greed, Nothing Less”

CRM

Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”

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CRM

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Vineyard

Contact Center

Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation

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CRM

Zendesk Continues to Experiment with New Pricing Strategies

Big CX News

Contact Center

The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify

Unemployed individuals standing in line at a job fair, hoping for employment opportunities. Concept of job loss and financial insecurity. Generative Ai

CRM

Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees

The Big Zoho-NVIDIA Announcement: A Closer Look

CRM

The Big Zoho-NVIDIA Announcement: A Closer Look

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024

CRM

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown

Bankruptcy Chapter 15

Contact Center

Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

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Contact Center

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Magnet for your customers

CRM

Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back

Fork in the Road Path Decision Choice Division Unify Divergence Convergence Right Wrong Road Less Traveled Crossroad Opportunity Dilemma Business Decision Transition Change Unification Right Wrong

CRM

Microsoft Is Phasing Out Its Customer Service Hub (CSH) App

Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP

Contact Center

Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP

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CRM

HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ

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