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CRM & Customer Data Management
ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”
Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
What Is HubSpot Breeze, and How Does It Work?
Contact Center & Omnichannel
Talkdesk Embeds Contact Center Tools Into Epic Cheers
Big CX News from Google, Cisco, HubSpot, & Pega
Customer Analytics & Intelligence
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
7 CRM Solutions for Small Businesses to Consider in 2025
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Contact Center Trends for 2025: What’s Hot and What’s Not?
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
monday.com Releases an Enterprise Service Management (ESM) Solution
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Big CX News from Zoho, Google, Cisco, & Salesforce
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
