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Customer Data Platform
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Contact Center
Big CX News from Pega, Microsoft, Kore.ai, & Bird
UK Council Cuts Contact Center Opening Times, Sees CSAT Surge
CRM
The Big Salesforce-Workday Announcement: A Closer Look
“Never Rational!” Pegasystems Reacts as $2BN Appian Case Is Overturned
Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk
Salesforce Announces Its First Product Discovery Solution for Customer Service
Big CX News from NICE, Salesforce, Gamma & SAP
Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process
Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion
Rumors Circulate Over a NICE Takeover of Playvox
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested
Voice of the Customer
Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
SAP Scrapped 2,000 Jobs Last Quarter & Now Plans to Ramp Up Hiring
Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status
