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CRM
PegaWorld iNspire 2023 Introduces Us to the Autonomous Enterprise
Salesforce Announces AI Cloud – with a Lofty Price Tag
Contact Center
4 CCaaS Migration Pitfalls That You Can’t Afford to Ignore
Zendesk Cuts Its Staff by 8 Percent: Here’s Why
First Avaya, Then Lifesize… Are More CX Bankruptcies on the Horizon?
Salesforce Reports Slowest Revenue Growth In 13 Years
Loyalty Management
CX in Ecommerce Case Study: Zoho and Crown Bees
Salesforce Collaborates with Accenture on Generative AI
The Nucleus Research 2023 CRM Technology Value Matrix
Salesforce Launches Slack GPT
Introducing the CX Today Marketplace
Salesforce Achieves the Highest Annual Revenue Rise in CRM
SAP Promises Disruptive Generative AI Innovation
Who Leads the CRM Space In 2023? Nucleus Research Reveals Its Findings
One Ear or Two? Monaural vs. Binaural Headsets in a Contact Center
Big CX News from Salesforce, Zoom, and Twilio
