Latest Customer Engagement Center News

Contact Center & Omnichannel​

Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up

Customer Engagement & Journey Orchestration

Delta’s AI Ambition Puts Dynamic Pricing Back Under Scrutiny

AI & Automation in CX

Big CX News from Salesforce, Stripe, OpenAI & Anthropic

Customer Engagement & Journey Orchestration

When Customer Service Doesn’t Go Swimmingly: Amazon’s Drone Delivery Blunder

Customer Engagement & Journey Orchestration

What Anthropic’s Decart Deal Could Mean for Retail

AI & Automation in CX

Why Deep Specialism Beats Generalist AI in CX

Contact Center & Omnichannel​

Avaya Names New CEO – Can He Keep Up with Agentic AI?

AI & Automation in CX

Big CX News from RingCentral, NiCE, Microsoft, Uber & Meta

Customer Engagement & Journey Orchestration

Ericsson Appoints New Vonage CEO to Accelerate Its Turnaround

Customer Engagement & Journey Orchestration

IBM Says AI Agents Need Real-Time Data to Deliver Value

Customer Engagement & Journey Orchestration

Beyond the “New New”: The Enduring Pragmatism of PegaWorld 2026

Contact Center & Omnichannel​

Meta Brings AI Business Agent to WhatsApp to Power 24/7 Customer Service

Customer Engagement & Journey Orchestration

Pitch‑Perfect CX: World Cup Lessons from Infobip’s AI Fan Companions

CRM & Customer Data Management

The ISG Customer Experience Management Advanced Buyers Guide 2026: 6 Top Takeaways

Contact Center & Omnichannel​

Genesys Acquires Pinkfish to Close the Contact Center Automation Gap

Customer Engagement & Journey Orchestration

Your Customer Journeys Aren’t Broken – They’re Just Happening at the Wrong Time