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Customer Engagement Platforms
What Is a Chief Customer Officer?
Contact Center & Omnichannel
The Most Innovative CX Video Vendors to Watch in 2022
Etihad Airways Partners with Spitch.ai
Twilio Research: Companies Must Rethink Their Personalization Efforts
Airship Launches a Mobile App Experience Platform
Gartner Research: Flawed Proactive Customer Service Does More Harm Than Good
What do Gen Z Customers Want? Talkdesk Research Reveals All
What Is the Difference Between Customer Service and Customer Experience?
Genesys, Five9, and Zoom Invest in Cresta
Forethought Integrates with Zendesk
Online Survey Provider Typeform Closes $135M Series C Round
Dixa Acquires Miuros and Solvemate
Top CX Vendors Majoring in Travel and Hospitality in 2022
Medallia to Help 1,000 Hyatt Properties Enhance Guest Experiences
Engagement Platform Mindful Available on Genesys AppFoundry
CRM & Customer Data Management
The Top CRM Providers for 2022
