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Contact Center & Omnichannel
HSBC Agents to WFH Permanently
Verint Chosen by Vericast to Improve its Contact Centres’ Customer Experience
Cisco: Accelerating Digital Agility for Recovery
Talkdesk Launches Vacation Solution
Uniphore Injects $140m into Company Following AI demand Spike
Observe.AI Appoints Jon Heaps as Channel VP
AppyThings wins two Google Cloud Awards
Odigo: How Alternative Channels Can Set the Right Tone with Customers
CallMiner: The Power of Vulnerability
Twilio: Businesses Are Not Using CX Software Developers Strategically
Big CX News You May Have Missed
Content Guru Hailed in COVID Response Awards
AI Automation in 2021: CX Today Expert Round Table
Talkdesk and Alorica Announce Strategic Partnership
Enghouse Interactive: The Digital by Default Pitfall
Puzzel: Contact Centre Evolution Reveals CX Shift
