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Contact Center
Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini
Maintain Self-Control! Why It’s Essential for Managing Difficult Customer Interactions
End-to-End Customer Journeys: Better Conversations, Improved Brand Value
Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem
Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence
Loyalty Management
Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?
Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
Voice of the Customer
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
CX TV
Customer Contact Week 2024: What to Expect from the World’s Largest Customer Contact Event
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
Customer Data Platform
Vonage, AWS Unite to Protect Businesses from Fraud
6 Reasons to Use Customer Journey Orchestration Software in 2024
The Best Customer Experience Analytics Tools for 2024
Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun
6 Customer Journey Orchestration Trends to Watch in 2024
Why Confusing Inertia With Loyalty Is A Mistake
