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Customer Engagement Platforms
Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?
Contact Center & Omnichannel
Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
Uncategorized
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
CX TV
Customer Contact Week 2024: What to Expect from the World’s Largest Customer Contact Event
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
Customer Analytics & Intelligence
Vonage, AWS Unite to Protect Businesses from Fraud
6 Reasons to Use Customer Journey Orchestration Software in 2024
The Best Customer Experience Analytics Tools for 2024
Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun
6 Customer Journey Orchestration Trends to Watch in 2024
Why Confusing Inertia With Loyalty Is A Mistake
Five Ways LEGO has Brought Customers into the Company – and how This Steers CX Strategies
Beyond Customer-Centric Culture: The Expansive Role of CX Teams
Salesforce Launches Analytics App ‘Service Intelligence’
CRM & Customer Data Management
3 Ways That the Value of Your Customer Base can be Misleading
Gartner Magic Quadrant for the CRM Customer Engagement Center 2023
