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Loyalty Management
Five Ways LEGO has Brought Customers into the Company – and how This Steers CX Strategies
Contact Center
Beyond Customer-Centric Culture: The Expansive Role of CX Teams
Customer Data Platform
Salesforce Launches Analytics App ‘Service Intelligence’
CRM
3 Ways That the Value of Your Customer Base can be Misleading
Gartner Magic Quadrant for the CRM Customer Engagement Center 2023
Do’s and Don’ts for Dealing with Irate Customers in a Call Center
Handling Difficult Customers: 5 Unexpected Benefits of Handling Difficult Customers with Grace
What Is the Most Direct Cause of Customer Loyalty?
5 Easy Steps for Call Center Agents to Achieve Clearer Communication
Gartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A Recap
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023
‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times
A Guide to Customer Journey Analytics In 2023
Five9 Harnesses the Power of Partners to Deliver Industry-Leading CX
Overcommunication: One of Customer Experience’s Greatest Sins
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
