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Contact Center
Twilio Releases a New Solution to Boost Contact Centre Sales
Online Survey Provider Typeform Closes $135M Series C Round
Dixa Acquires Miuros and Solvemate
Voice of the Customer
Pairing Customer Feedback Strategies with Right Communications Channels
Glia Teams Up with Sureify
Commerce.AI Platform Added to Genesys AppFoundry
ZoomInfo Launches Account-Based Marketing Platform
BIG CX NEWS from Avaya, Twilio, and Genesys
Digital Experience Platform Piano Acquires SocialFlow
Medallia to Help 1,000 Hyatt Properties Enhance Guest Experiences
Engagement Platform Mindful Available on Genesys AppFoundry
Aktify and Five9 Join Forces in the Name of Conversational AI
Quiq Adds Instagram and WhatsApp to its Conversational AI Platform
Helpdesk 101: Defining the Helpdesk
Personetics Receives $85M Investment from Thoma Bravo
What is Helpdesk Software? – An Introduction to Helpdesks
