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Digital Experience Platform Piano Acquires SocialFlow
Medallia to Help 1,000 Hyatt Properties Enhance Guest Experiences
Engagement Platform Mindful Available on Genesys AppFoundry
Aktify and Five9 Join Forces in the Name of Conversational AI
Quiq Adds Instagram and WhatsApp to its Conversational AI Platform
Helpdesk 101: Defining the Helpdesk
Personetics Receives $85M Investment from Thoma Bravo
What is Helpdesk Software? – An Introduction to Helpdesks
Loyalty Management
What is Loyalty in the CX Landscape?
Medallia to Acquire Thunderhead
Gainsight Acquires Community Software Firm inSided
Video AI Startup Synthesia Raises $50M
Quiq Integrates with Microsoft to Boost Digital Messaging
Pega Introduces New Customer Decision Hub Feature
3CLogic Picked by Nissan to Improve HR Service Capabilities
WhatsApp Customer Engagement Tool WATI.io Closes $8.3M Funding Round
