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Customer Engagement Platforms
Talent Firm iCIMS Debuts Automated Video Experiences
Contact Center & Omnichannel
Dixa Raises $105M in Series C Funding
Redsquid Announce Partnership With Cirrus
8×8 XCaaS Enhancements Supports 500 Video Meeting Participants
Five9: Contact Centres Face Workforce and Technology Gaps
Most Important CX Factors When Contacting a Call Centre Revealed
35% of Customers Only Associate with Responsible Brands
Introducing The Customer Interaction Cube
Total Expert Integrates With Salesforce
Twilio Achieves Full STIR/SHAKEN Compliance
CPaaS Provider Tanla’s Net Profit Soars 33%
Barclays, Tesco, HSBC, Lloyds & BA Sites Down
Nexa: Customers Spend 43 Days of Their Lives on Hold
Cisco SD-WAN Solution Launched by Airtel
CX Platform Braze Partners With Adobe
Talkdesk Unveils CX Strategy Value Framework
