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Contact Center & Omnichannel
Twilio Acquires Toll-Free Messaging Provider Zipwhip
Customer Engagement Platforms
Braze Expands Customer Engagement Platform Offering
SugarCRM Reveals Difference in Customer Spend
Salesforce Introduces Marketing Cloud for Non-profits
LivePerson Acquires German Firm e-bot7
Arvato Signed by ESFA for CX Centre
Research Identifies Customer Loyalty Personas
Bybrand Cloud Platform Integrates With Google Sheets
Salesforce to Update Service Cloud for Voice
Nextiva CCaaS Launched to Deliver a Differentiated CX
TelcoSwitch Launches 3Sixty CX Platform
Zolar Picks Talkdesk to Power Contact Centre Solution
8×8 Hailed by Frost & Sullivan
Volkswagen Picks Company Veteran to Drive CX Push
Twilio Live Launches to Power Interactive Video
Clarabridge and Five9 Partner
