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Contact Center
Maintain Self-Control! Why It’s Essential for Managing Difficult Customer Interactions
Navigating Digital Communication Channels to Enhance Customer Interaction
GoTo Launches Connect CX for ‘Exceptional’ Customer Experiences
Customer Data Platform
Avaya Launches Experience Platform Public Cloud in India
Transitioning to a Dynamic Data Hub: The Future of CX
Twilio Bags Seven-Figure Segment Deal with IBM
How Proactive Engagement Can Lead to Contactless Resolution
Loyalty Management
Ensuring Constructive Feedback Reception – The Key to a Resilient Customer Service Team
Nextiva Unveils Unified Customer Experience Management Solution
Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?
M&T Leveraged Sprinklr to Transform Its Social Media Strategy. Here’s How
Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
Bank Of Ireland Announces €34Mn Customer Service Upgrade
Twilio Co-Founder Acquires The Onion
CRM
HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
