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Loyalty Management
Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?
M&T Leveraged Sprinklr to Transform Its Social Media Strategy. Here’s How
Contact Center
Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
Bank Of Ireland Announces €34Mn Customer Service Upgrade
Twilio Co-Founder Acquires The Onion
CRM
HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It
The Top Loyalty Management Software for 2024
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
Customer Orientation: A Definition, Strategies, & Examples
Customer Data Platform
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
Who Is Leading the CPaaS Space In 2024? Omdia Reveals Its Findings
A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT
Composable Customer Engagement Platforms: The Cool Kids on the Block
Voice of the Customer
Genesys to Roll Up Radarr Technologies and “Unify CX Like Never Before”
Twilio CEO Steps Down Amid Investor Pressure
Workforce Engagement Management
The Phone Remains the Customer’s Go-To Channel, Even as Voice Experiences Falter
