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CRM & Customer Data Management
The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
Marketing & Sales Technology
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
Customer Engagement Platforms
Top Loyalty Management Software Vendors Improving Retention in 2025
Global Happiness Is Down, Customer Happiness Is Up: So What?
Contact Center & Omnichannel
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
CX TV
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Customer Analytics & Intelligence
What Is a Digital Experience Platform (DXP)? A Definition, Use Cases, and Providers
Adobe vs. Optimizely: Which Is the Better DXP? (A 2025 Comparison)
AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.
Anticipating Customer Needs with Predictive Analytics
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
The Future of Social Customer Service: An Inside Look
How to Master AI-Driven Journey Orchestration
