Home → Customer Engagement Platform
Contact Center & Omnichannel
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
AI & Automation in CX
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
Measuring the ROI of Workflow Automation
Solving Customer Journey Fragmentation with Unified Workflows
Big CX News from Amazon, Zoom, Gartner & Zendesk
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
HubSpot Increases Customer Base With Multi-Hub Strategy
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
Customer Engagement Platforms
Zoom Eyes the Small Business CX Market with Bonsai Buy
Customer Analytics & Intelligence
Forrester’s Customer Experience Predictions for 2026
The Mobile CX Gap Costing Enterprises Millions
When Your Outsourcing Partner Holds You Back
SAP Finds Silver CX Lining in Revenue Dip
Why Omnichannel Is Failing – and How CCaaS 3.0 Fixes It
Event News
SAP Connect 2025: The Top 10 Announcements (So Far!)
