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Contact Center & Omnichannel
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
CRM & Customer Data Management
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Big CX News from SAP, ServiceNow, OpenAI & Zoom
Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams
Microsoft Dynamics 365: An Overview of All the Apps
15 Use Cases for Generative AI in Marketing
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
Big CX News from Salesforce, Mitel, Microsoft, & Genesys
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
QA: The Contact Center Leader’s Guide to Quality Assurance
