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Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
AI & Automation in CX
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Security, Privacy & Compliance
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Marketing & Sales Technology
Sales Automation: How to Cut Admin and Sell More
The Contact Center Playbook for Risk-Free Modernization
Stop Wasting Money on Empty AI: Build Value That Lasts
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Unlock the Hidden Value Inside Your QA Data
Uncategorized
Customer Loyalty Management Gets Intelligent
Stop CCaaS Migration Blunders Before They Cost Millions
