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Customer Data Platform
Twilio vs. Vonage: A Comparison of Two CPaaS Giants
Contact Center
Let’s Talk Metrics – What Are the Top Customer Experience KPIs?
CX Transformation Simplified: Miratech’s End-to-End Approach
How Syniverse and Adobe are Elevating Customer Engagement with Targeted SMS Messaging
Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference
Conversational AI
How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
Voice of the Customer
Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards
Gartner Magic Quadrant for Digital Experience Platforms 2025: The Rundown
Workforce Engagement Management
21 Work From Home Quotes to Keep You Positive
Meeting Gen Z Expectations: Why Physical Mail is Losing Relevance
10 Customer Experience Leaders Share Their Most Valuable Lessons
Sustainable Communication in Regulated Industries with e-Boks
CX TV
Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft
Loyalty Management
Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
