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Contact Center
8×8 Contact Centre vs Genesys Multicloud CX
Talkdesk Guardian Review: Mitigating Risk
Microsoft Power BI Review: Business Clarity
Health of the Contact Centre 2021: Agent Well-being and the Great Resignation
Contact Lens for Amazon Connect Review: Sensitive Data Redaction
Loyalty Management
Raydiant, Walls.io Partner on Physical Social Media Walls
Genesys Multicloud CX Review: Flexible CX With AI-Powered Bots
Cyara: The Benefits of Automated Testing
Microsoft Power Automate Review: Exceptional Support
Pega: Healthcare Consumers More Tolerant During COVID-19
CRM
Talent Acquisition CRM Gem Raises $100mn
Event News
National Customer Service Week Themes Highlighted
Customer Data Platform
Cognigy: The Human Element Behind Conversational Analytics
Best Practices for Managing Agents Through Change
Improving CX with Messaging Channels
Joyned Raises $4mn for Social Shopping Experiences
