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Contact Center & Omnichannel
Mitel MiCloud Engage Contact Centre and Updated MiCloud Flex
RingCentral Acquires Customer Engagement Platform “Dimelo”
Customer Analytics & Intelligence
The Market for Machine Intelligence: Assessing AI
Avaya IP Office Contact Center Review: Simple but Effective Comms
Chatbots, AI & the New Customer Journey: Latest Findings from LogMeIn
Marks & Spencer Enhances CX with Rant & Rave
How Disruptive is Amazon Connect?
Red Box Appoints Alison Young as Chief Operating Officer
NewVoiceMedia in Top 100 Cloud Companies – Forbes
Skype for Business and the Changing Face of the Contact Centre
Blending UC with CC with West
Investing in ReTell – Challenging Call Recording Standards
Could Robots Make your Humans More Engaged?
UC, Chatbots & Simplified Patient Comms: The Keys to Better Healthcare
Exploring Customer Experience with Sabio and Avaya
Deep Dive – “Contact Centre 2.0: The Rise of Collaborative Contact Centres”
