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Customer Analytics & Intelligence
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
Contact Center & Omnichannel
Cisco Releases a New CCaaS Package, Claims Contact Center Momentum
CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research
King Power Slashes Operational Costs with 8×8’s SMS API
Zoom Contact Center Licenses Triple as Its CCaaS Business Surges
AudioCodes’ Microsoft Teams Contact Center Business Hits Record Highs
Gartner Magic Quadrant for Customer Data Platforms 2024
Customer Engagement Platforms
Oracle Announces an Enterprise Communications Platform (ECP)
CRM & Customer Data Management
HubSpot Defends New Pricing Model That Hikes Costs for New Customers
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
3 Steps to Transform the Enterprise Infrastructure for a Sustainable Future
Genesys Layoffs Update: Less Than 1% of Employees Will Be Impacted
Verizon Launches a Dedicated Customer Experience Organization
Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun
Webex Battles to Get the Enterprise CCaaS Attention It Deserves
656 Customer Service Employees Told to Take Off at American Airlines
