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Customer Engagement Platforms
3 Steps to Transform the Enterprise Infrastructure for a Sustainable Future
Contact Center & Omnichannel
Genesys Layoffs Update: Less Than 1% of Employees Will Be Impacted
Verizon Launches a Dedicated Customer Experience Organization
Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun
Webex Battles to Get the Enterprise CCaaS Attention It Deserves
656 Customer Service Employees Told to Take Off at American Airlines
3 Damning Drivers of CCaaS Dissatisfaction
Customer Analytics & Intelligence
600 Job Losses Loom After Birmingham City Council’s Spectacular ERP Fail
Salesforce Refutes Reports of a Hiring Freeze
Gartner Magic Quadrant for Strategic Cloud Platform Services 2023
Twilio Turns to Qatalyst Partners to Defend Against Activist Investors
Analysts React to RingCentral’s Sudden CEO Departure
Aircall Announces CEO Change to Kickstart a “New Chapter”
Oracle Sales Miss Dampens Outlook
RingCentral CEO Tarek Robbiati Steps Down After Three Months In the Role
Activist Investor Pushes Twilio to Sell Up
