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Loyalty Management
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
CRM
The Big Cisco-ServiceNow Partnership: A Closer Look
Contact Center
6 Emerging AI Threats to Contact Centers (and How to Combat Them)
Conversational AI
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
8×8 Introduces SMS Fraud Prevention API
Journey’s Biometric Authentication Tech Added to Avaya HCS
Contact Center Compliance: The Pitfalls, Best Practices, and Tech
Avaya Reseller Pleads Guilty to Playing a Part In $88MN Scam
What Is Voice Biometrics and Why Should Your Contact Center Have It?
Avaya Accused of “Massive Fraud” In Bondholder Lawsuit
Pindrop Partners with Odigo
Pindrop Releases New Customer Authentication Features
Workforce Engagement Management
Salesforce Teases Its Summer ‘22 Release
Pindrop Partners With Google Cloud
Five9 Announce Pindrop Partnership
AIB Accelerates Digital Transformation with IBM
