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AI
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
Contact Center
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
Loyalty Management
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
CRM
The Big Cisco-ServiceNow Partnership: A Closer Look
6 Emerging AI Threats to Contact Centers (and How to Combat Them)
Conversational AI
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
8×8 Introduces SMS Fraud Prevention API
Journey’s Biometric Authentication Tech Added to Avaya HCS
Contact Center Compliance: The Pitfalls, Best Practices, and Tech
Avaya Reseller Pleads Guilty to Playing a Part In $88MN Scam
What Is Voice Biometrics and Why Should Your Contact Center Have It?
Avaya Accused of “Massive Fraud” In Bondholder Lawsuit
Pindrop Partners with Odigo
Pindrop Releases New Customer Authentication Features
