Home → Generative AI
Contact Center & Omnichannel
Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution
Customer Analytics & Intelligence
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Big CX News from Pega, Microsoft, Kore.ai, & Bird
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
CX TV
3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)
CRM & Customer Data Management
Big CX News from NICE, Salesforce, Gamma & SAP
Event News
CX All-Stars: Generative AI Reigns Supreme in 2024
Vonage Boosts Voice Platform with AI-Powered SIP Capabilities
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
Uncategorized
What Comes After NPS Surveys?
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
Friend or Foe? AI & the Contact Center Agent
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
