Home → Generative AI
Contact Center
Vonage Boosts Voice Platform with AI-Powered SIP Capabilities
CRM
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
Voice of the Customer
What Comes After NPS Surveys?
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
CX TV
Friend or Foe? AI & the Contact Center Agent
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket
10 Bad Customer Service Examples, and What You Can Learn from Them
Conversational AI
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
The UK Government is Experimenting with GenAI Chatbots
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Amelia is Bringing its GenAI Solutions to the Las Vegas Strip
Customers Reject AI for Customer Service, Still Crave a Human Touch
