Latest Generative AI News

Latest News

Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground

Conversational AI

Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground

the palace of westminster during sunset, london

Conversational AI

The UK Government is Experimenting with GenAI Chatbots

Robot holds the tablet and virtual shopping cart. Future of shopping with innovative virtual shopping assistant. Digitization of selling process. E-commerce digital and virtual

Conversational AI

Amazon Releases AI Chatbot ‘Rufus’ for US Customers

Big CX News

Contact Center

Big CX News from Avaya, Salesforce, Vonage, & Gartner

View of the Bellagio Fountains and The Strip in Las Vegas

Conversational AI

Amelia is Bringing its GenAI Solutions to the Las Vegas Strip

Man rejects robot handshake. Human hand shows gesture - stop. Human fear of new technologies. Ban of artificial intelligence and robotics.

Conversational AI

Customers Reject AI for Customer Service, Still Crave a Human Touch

Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs

Contact Center

Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs

First Horizon Bank Receives Backlash for “Bleak” Tactic to Tackle Contact Center Burnout

Workforce Engagement Management

First Horizon Bank Receives Backlash for “Bleak” Tactic to Tackle Contact Center Burnout

AI talks, speaks, chats. Conversational artificial intelligence model. Ai human-like voiceovers.

Conversational AI

Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature

Woman, voice note and cafe with smartphone, remote work and conversation for job, online and internet. Discussion, excited and explaining for freelance career, copywriter and working on social

Conversational AI

Are Voice Notes the Latest Weapon in the Deepfake Arsenal?

Google Demonstrates How to Build and Deploy GenAI Agents

Contact Center

Google Demonstrates How to Build and Deploy GenAI Agents

CX Trends What's New in the Customer Experience World

CRM

What’s New in the Customer Experience World?

A person climbing stairs sketched by a giant pencil, each step labeled with a milestone, representing the path of progress

Contact Center

Amazon Connect Boosted by Step-by-Step Guide Enhancement

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024

Contact Center

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024

Big CX News

CRM

Big CX News from AWS, Snapchat, Sprinklr & IBM

Big CX News - The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce

Contact Center

Big CX News – The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce

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