Home → Generative AI
Contact Center & Omnichannel
Former Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became Obsolete
AWS and Korean Air Team Up to Build an “AI Contact Center”
Big CX News from NICE,Genesys, Avaya & Vonage
CCaaS & CRM: What Should You Expect from Your Integration?
CRM & Customer Data Management
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
AI Training AI: Welcome to the Intelligent Contact Center
Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release
Genesys Releases an Agent Copilot, Teases a Next-Gen Virtual Agent
CX TV
Bright Pattern ‘Gets Real’ on AI and Agent Assist
Uncategorized
Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent
IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities
Big CX News from Avaya, Sprinklr, Genesys, and Google
ServiceNow Teases GenAI-Powered Customer Service Avatars
1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte
Salesforce Releases Unified Knowledge Solution – Promises Personalization
Customer Analytics & Intelligence
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
