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Voice of the Customer
Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent
Contact Center
IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities
Big CX News from Avaya, Sprinklr, Genesys, and Google
ServiceNow Teases GenAI-Powered Customer Service Avatars
1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte
CRM
Salesforce Releases Unified Knowledge Solution – Promises Personalization
Conversational AI
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report
Contact Center AI: A Reality Check
Conversational AI vs Generative AI: Which is Best for CX?
What’s New In CCaaS? 10 Trends Tearing Through the Industry
AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head
Why Aren’t Customer Service Teams Ready for Machine Customers?
The Salesforce Einstein Copilot Is Now Generally Available
Workforce Engagement Management
Slack Sales Elevate Transforms Team Performance
3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)
