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Customer Analytics & Intelligence
McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?
Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?
Contact Center & Omnichannel
Big CX News from NICE, Genesys, Pega, & Sanas
The Top Ten Contact Center Technologies & Capabilities of 2024 (So Far!)
Talkdesk Reveals Fresh GenAI Capabilities for Retail Users
Verint Scores $13 Million Deal with Fortune 25 Brand
Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
CX TV
AI In Customer Service: Lessons From A Leading CX Consultant & Analyst
Axos Bank Introduces a AI + Human Maturity Model for CX
Webex Announces New AI Features, Targeting CX and EX Shortcomings
Five9 Integrates Salesforce’s Einstein into its AI Suite
Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center
Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”
CRM & Customer Data Management
SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment
Talkdesk and Cognizant Team Up on Industry-Specific Contact Center AI
