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Contact Center
What’s New In CCaaS? 10 Trends Tearing Through the Industry
AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head
Why Aren’t Customer Service Teams Ready for Machine Customers?
CRM
The Salesforce Einstein Copilot Is Now Generally Available
Workforce Engagement Management
Slack Sales Elevate Transforms Team Performance
3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)
The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
Verint Showcases Its Team of Bots That Automate Contact Center Quality Management
Omnichannel Contact Center: The Hot Trends of 2024
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements
Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm
Conversational AI
Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases
Microsoft Dynamics Products Will Cost Up to 16.7% More from October
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
