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Contact Center
NICE Gives Its Enlighten AI Suite a Memory, Aims to Power More Personalized Experiences
Five9 Introduces the “First” Click-and-Customize GenAI Studio for Contact Centers
Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers
Workforce Engagement Management
Cloud Software: How to Put the Right AI Tools in the Right Hands at the Right Time
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
How to Add Video Summaries Without ChatGPT
Talkdesk is Helping Bring Water to the Desert
CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor
CRM
Salesforce Launches Einstein 1 Field Service Edition
Gartner Predicts the Rise of Autonomous Agents
CX TV
Generative AI In Conversational Analytics: A Demo & Discussion
Big CX News from Talkdesk, Salesforce, Teleperformance, & More
VOXI by Vodafone Is the ‘First’ UK Telco to Deploy GenAI Chatbot
Talkdesk Launches a GenAI-Powered Autopilot, Targets Banking and Retail
Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI