Home → Generative AI
CRM & Customer Data Management
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
Workforce Engagement Management
Verint Showcases Its Team of Bots That Automate Contact Center Quality Management
Contact Center & Omnichannel
Omnichannel Contact Center: The Hot Trends of 2024
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements
Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm
Customer Analytics & Intelligence
Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases
Microsoft Dynamics Products Will Cost Up to 16.7% More from October
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
Big CX News From Google, HubSpot, SAP, & Five9
New GenAI-Powered Platform Addresses 80% of Customer Problems Without a Live Agent, Claims Khoros
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations
Gartner Warns Against Using AI to Replace Human Agents
