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Contact Center & Omnichannel
Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Services
CX TV
Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
Customer Engagement Platforms
Microsoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AI
Customer Analytics & Intelligence
New York City’s Microsoft-Powered Chatbot Tells Business Owners to Break the Law
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
OpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning Tool
5 Contact Center AI Challenges (and How to Overcome Them!)
Big CX News from NICE, Salesforce, Talkdesk, and Five9
Workforce Engagement Management
Enterprise Connect 2024: News You Might Have Missed
Zendesk Appoints New Chief Legal Officer – The Start of a Trend?
AI the NICE Way: 3 Solutions Redefining CX
CRM & Customer Data Management
Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
NICE Gives Its Enlighten AI Suite a Memory, Aims to Power More Personalized Experiences
