Home → Generative AI
Voice of the Customer
What Can The Wonka Experience Teach Us About Customer Experience?
Contact Center
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Contact Center AI Doesn’t Have to Be Difficult (or Expensive!)
Fraudsters Are Targeting Contact Centers with Deepfakes. Here’s How.
CRM
Salesforce CEO Marc Benioff Warns of More GenAI Chatbot Blunders
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Alorica Partners with Automation Anywhere to Boost AI Capabilities
How Will GenAI Impact Customer Service in 2024? Sprinklr’s Take
Workforce Engagement Management
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
Salesforce Appoints a Chief Trust Officer for the AI-Age
Piecing Together Your Contact Center AI Strategy? Start Here.
Medallia’s Latest AI Innovations Promise Premium Personalization
Customer Data Platform
Say Hello to Rufus: Amazon’s New Chatbot
