Home → Generative AI
Contact Center & Omnichannel
CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor
CRM & Customer Data Management
Salesforce Launches Einstein 1 Field Service Edition
Gartner Predicts the Rise of Autonomous Agents
CX TV
Generative AI In Conversational Analytics: A Demo & Discussion
Big CX News from Talkdesk, Salesforce, Teleperformance, & More
VOXI by Vodafone Is the ‘First’ UK Telco to Deploy GenAI Chatbot
Talkdesk Launches a GenAI-Powered Autopilot, Targets Banking and Retail
Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI
Uncategorized
What Can The Wonka Experience Teach Us About Customer Experience?
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Contact Center AI Doesn’t Have to Be Difficult (or Expensive!)
Fraudsters Are Targeting Contact Centers with Deepfakes. Here’s How.
Salesforce CEO Marc Benioff Warns of More GenAI Chatbot Blunders
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
