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Contact Center
Welcome to the First Truly AI-Centric Contact Center
CRM
The Salesforce Code Builder Is Now Generally Available
Conversational AI
NatWest Augments Its Virtual Agent with Generative AI
CX TV
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
Customer Data Platform
AI Innovations Coming to Microsoft Dynamics 365 Customer Insights
Making Smart Choices – AI & Retail Recommendations
Voice of the Customer
Qualtrics Rivals SurveyMonkey and Typeform with New ‘Delighted Surveys’
Workforce Engagement Management
Dialpad Launches Custom Ai Playbooks for Sales and Customer Service
SAP Embeds Generative AI Across Its Customer Experience Suite
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Microsoft Makes More Contact Center Use Cases for Copilot Generally Available
What Does Zoom’s Federated AI Mean for its Customers?
ChatGPT and Large Language Models (LLMs) Will Change Business Messaging. Here’s How
AWS and IBM Team Up on Contact Center Generative AI & More
What’s Zoom Doing with AI in the Contact Center?
The Anypoint Code Builder for Salesforce Is Now Available
