Home → Generative AI
Contact Center & Omnichannel
Microsoft Announces Copilot for Service Launch, Introduces a New Copilot Studio
Workforce Engagement Management
Copilot Cuts Average Handling Time By 12 Percent, Claims Microsoft
Customer Analytics & Intelligence
Uniphore Adds “Unmatched” AI Capabilities to Its X Platform
Sprinklr and WPP Team Up on New ‘CX Live AI’ Offering
Webex Develops “Industry-First” Real-Time Media Models (RMMs), Showcases New AI Assistant
9 Impressive Dialpad AI Contact Center Features for CX
Twilio Lands Lots of New Customers But Struggles to Expand on Them
CX TV
BIG CX News – The Latest on Cisco’s New Contact Center Packages, GenAI In CX, & “CCaaS Deceleration”
SAP Acquires LeanIX, Expands Business Transformation Portfolio
Welcome to the First Truly AI-Centric Contact Center
CRM & Customer Data Management
The Salesforce Code Builder Is Now Generally Available
NatWest Augments Its Virtual Agent with Generative AI
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
AI Innovations Coming to Microsoft Dynamics 365 Customer Insights
Making Smart Choices – AI & Retail Recommendations
Uncategorized
Qualtrics Rivals SurveyMonkey and Typeform with New ‘Delighted Surveys’
