GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions

CX Today's Charlie Mitchell hosts Christoph Börner, Senior Director of Digital at Cyara

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Published: January 17, 2024

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Christoph Börner, Senior Director of Digital at Cyara.

We discuss some of the trends, traps, and solutions that relate to GenAI-powered virtual agents, considering:

  • How generative AI bolsters the abilities of virtual agents
  • The risks associated with the virtual agent evolution
  • The generative AI trust gap
  • How Cyara helps businesses navigate these traps and restores trust in GenAI-powered virtual agents

Learn more about Cyara’s conversational AI testing platform Botium here.

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